Refund Policy

GintiDesk is sold as a yearly subscription, and every account begins with a free trial so that the software can be evaluated in full before any money is paid.

This Refund Policy explains what is charged, what is refundable, and how to ask for a refund. It applies to all subscriptions and services purchased through GintiDesk unless otherwise specified.

1. About This Policy

This Refund Policy is issued by:

Company Name: GintiDesk Technologies

Brand Name: GintiDesk

Registered Office: Shop No. 449, Wall Street Business Hub, Opp. Avadh Utopia, Surat, Gujarat - 394550

Website: gintidesk.com

Email: info@gintidesk.com

Phone: +91 93289 97710

By purchasing or subscribing to GintiDesk, you agree to this Refund Policy along with our Terms of Service.

2. Try Before You Pay

Every new account starts on a free trial. The trial runs for 14 days or 100 vouchers, whichever is reached first, with every feature of the software available.

No payment details are asked for to open an account, and nothing is charged during the trial.

The trial is the time to decide whether GintiDesk suits your business. When it ends, your books remain readable: you can still open, print and export everything you entered, so nothing is lost by choosing not to subscribe.

3. Subscription Payments

Subscriptions are sold for a period of twelve months and are payable in advance, in full, before the plan is activated.

Prices published on our website are exclusive of GST. GST is added at the applicable rate at the time of payment and is shown separately before you pay.

Prices published on our website also do not include payment gateway or processing charges. Where these apply, they are borne by the customer, added to the amount payable at checkout and shown separately before you pay.

Payments are collected through our payment gateway partner. GintiDesk does not receive or store your card, UPI or bank credentials.

There is no automatic renewal. Nothing is charged to you unless you choose to pay for a further period, so no renewal charge can be taken by surprise.

4. Subscription Fees Are Not Refundable

Because the free trial allows the software to be used in full before any payment is made, subscription fees, and the payment gateway or processing charges paid with them, are not refundable once the subscription has been activated.

This includes, without limitation:

  • A change of mind after the subscription has started.
  • Not using the service, or using it less than expected, during the period paid for.
  • A change in your business requirements during the subscription period.
  • Suspension or termination of your account for breach of our Terms of Service.

The unused part of a subscription period is not refunded, and subscriptions are not transferable to another account.

5. Payments Made in Error

Where money has been taken in error, it is refunded in full. This applies to:

  • A duplicate payment for the same subscription period.
  • An amount debited where the subscription was not activated.
  • An amount charged in excess of the price published for the plan purchased, together with the applicable GST and the payment gateway or processing charges shown at checkout.
  • An amount debited against a transaction that failed or was cancelled.

You do not need to give a reason for a refund of this kind. Tell us the payment reference and we will verify it against our records and the payment gateway's.

6. How to Request a Refund

To request a refund, please contact us at:

Email: info@gintidesk.com

Phone: +91 93289 97710

Your request should include:

  • Registered email address.
  • Customer or business name.
  • Subscription plan purchased.
  • Date of payment.
  • Payment reference or invoice number.
  • What went wrong with the payment.

7. Refund Review Process

After receiving your request:

  • We will verify your account, the payment and the plan against our records.
  • We may contact you for additional information if required.
  • We will tell you whether the refund is being made, and if not, why.

We aim to review refund requests within a reasonable timeframe.

8. Refund Processing Time

If a refund is due:

  • It is issued through the original payment method used for the purchase.
  • Processing times depend on your bank, card issuer or payment provider.
  • In most cases refunds are completed within 7 to 15 business days, although actual timelines may vary.

GintiDesk is not responsible for delays caused by banks, payment gateways or financial institutions.

9. Cancellation

You may stop using GintiDesk at any time.

Because nothing renews automatically, cancelling simply means not paying for a further period. There is no cancellation charge and no notice is required.

Cancellation means:

  • Your access continues until the end of the period you have already paid for.
  • No further amount is charged after that period.
  • Your books remain readable afterwards - you can open, print and export what you entered.
  • Cancellation does not, by itself, entitle you to a refund of fees already paid.

10. Third-Party Purchases

If a subscription is purchased through an authorised reseller, partner, marketplace or other third-party platform, refunds may be governed by that seller's own policy.

In such cases, please contact the original seller directly.

11. Abuse of This Policy

A refund request may be declined where:

  • Multiple accounts are created to claim refunds repeatedly.
  • Fraudulent payment methods are used.
  • The service is used in violation of our Terms of Service.
  • The policy is intentionally misused or exploited.

12. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute through your bank or payment provider:

  • We reserve the right to suspend or restrict access to your account while the dispute is under review.
  • We may provide relevant transaction records and account information to the payment processor or financial institution as required to resolve the dispute.
  • Fraudulent or abusive chargebacks may result in permanent account termination.

We encourage customers to contact us first so we can resolve concerns quickly and fairly.

13. Taxes and Government Charges

Unless required by applicable law:

  • Taxes, GST, duties and government levies collected as part of the transaction may not be refundable.
  • Refund amounts may exclude non-refundable taxes or third-party charges where permitted by law.

14. Exceptional Circumstances

Beyond the cases set out above, GintiDesk may, at its sole discretion, offer a service credit or an extended subscription period - for example where a service interruption was caused solely by GintiDesk.

Such decisions are made case by case and do not create an obligation to do the same again.

15. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect:

  • Changes in subscription models.
  • Legal or regulatory requirements.
  • Business practices.
  • Payment processing arrangements.

Updated versions will be published on our website along with the revised effective date.

Changes will generally apply to future purchases unless otherwise required by law.

16. Contact Us

If you have any questions regarding refunds, billing, cancellation or this Refund Policy, please contact:

GintiDesk Technologies

Shop No. 449, Wall Street Business Hub, Opp. Avadh Utopia, Surat, Gujarat - 394550

Website: gintidesk.com

Email: info@gintidesk.com

Phone: +91 93289 97710

We appreciate the trust you place in GintiDesk and are committed to transparent billing, clear subscription terms and a reliable cloud accounting service.